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Ordering, Payment & Shipping Policies

ORDERING POLICY

  • Customers should place their orders through our official website or other authorized platforms.
  • We process orders once we receive payment confirmation.
  • After processing an order, we send a confirmation email detailing the expected delivery times.
  • We process orders from Monday to Saturday daily. Orders received by 2:00 pm (Philippine time) will be processed on the same day while those received after 2:00 pm will be processed on the next working day.
  • Products sold are prepared for courier pickup and consolidation within twenty-four (24) hours after approval of the order.
  •  If an item from an order isn’t available immediately, we inform the customer via email with information about when it will become available.
  • The customer can opt to cancel their order before it has been shipped without incurring any charges. However, if the order has already been shipped, it cannot be canceled anymore.
  • To track the status of an order, log into your account with Aweng then go to ‘My Account’ > ‘My Orders’.

PAYMENT POLICY

  • We accept payments via BPI Bank, GCash, credit card, debit card, and PayPal. (Please update)
  • Payments must be made in full at the time of ordering.
  • Prices are displayed in Philippine peso and include applicable taxes. 

SHIPPING POLICY

  • Orders are typically shipped within 2 business days of payment confirmation.
  • We offer standard and expedited shipping options.
  • Every online purchase comes with an associated delivery fee. This fee depends on the total weight of your order, the selected shipping method, and its destination. Each delivery area has a base shipping rate for orders up to a certain weight, along with an additional cost for every extra 500 grams. If your order exceeds this by even a fraction of a gram, it will be subject to the next price bracket. Check out our available shipping options below or click here for our comprehensive international zone matrix.

LOCAL

    • 7 to 14 days shipping
    • No tracking
    • Shipping Charge: Up to 500 grams, PHP60.00 for Metro Manila and PHP160 for outside Metro Manila
    • For every additional 500 grams: Php 30.00

We will notify you if your package’s destination is considered an Out-of-Delivery Area (ODA) by our courier. If your location is an ODA, you may have to pay an additional fee upon delivery to your doorstep, or you may be requested to pick up the items at the nearest postal office.

INTERNATIONAL

    • Express mail service
    • 7 to 14 days shipping*
    • Trackable up to the point of delivery

*Estimated delivery time is based on ideal situations and does not account for delays caused by courier systems or customs processes.

  • Aweng does not take on liability for any damages—whether they are direct, incidental, special or consequential—that might arise from the handling and delivery of ordered goods by authorized couriers. However, rest assured that Aweng will diligently liaise with its designated courier responsible for shipment to ensure suitable compensation is provided to the customer.